Return Policy


We accept returns for STORE CREDIT ONLY within 15 days from the date you receive your order.

ALL TAGS, including the From The Heels Up tag MUST BE ATTACHED with our original tagging method. All returns must fulfill these requirements to be accepted. 

Your online credit must be used ENTIRELY in your NEW PURCHASE. Any remaining balance is NOT carried over.

Shipping fees are NOT refundable. The customer is responsible for shipping fees to send the order back. All return shipping charges MUST be prepaid.


Please allow 3-10 business days after we receive your package to process your STORE CREDIT. You will be notified via email when your return is processed and your store credit is issued.

Please include your order invoice and reason for return with the merchandise for tracking purposes.

Please keep your tracking number for your return on hand. We are not responsible for any packages lost by the carrier without a tracking number. A tracking number will help us help you locate your returned item(s).


Please include your order invoice and reason for return with the merchandise for tracking purposes.


PO BOX 524105 
BRONX, NY 10452


May NOT be returned.


We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please immediately contact us at and email us a brief description and a photo or two showing the defect/fault.

Please note that items that are damaged as a result of misuse are not considered to be faulty.

Item(s) used, washed, or damaged will be sent back to the address listed on your order.

Please try on the clothes with caution, as we cannot accept clothes that have acquired a scent of perfume and/or makeup stains, or any other stains in general.


At the moment, our exchanges are not automated. If you would like to exchange something for a different size or color, please return your original item(s) for ONLINE CREDIT and place a new order.


A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange or store credit.


We do not accept cancellations once your order has been placed.